By J. Dean Spence
Okay, okay I admit it. In the past I have been one of those exacting frontline customer service workers who are sticklers for the rules. You know the type: “No, you can’t use the bathroom without first buying something to eat or drink!” or “I’m sorry you can’t get your money back without a receipt—even though you were here less than an hour ago and I distinctly remember you!”
As a customer service worker with such spiritless tenacity, I have often been met with the look (“What an f—ing prick”).
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